Personal information, appointments, conditions, and discussions between clients and massage therapists of Meraki Massage will be kept confidential. Meraki Massage will never lease, sell, or provide any of my information to an outside party without explicit client consent.
LATE / CANCELLATION / NO-SHOW
Clients agree to arrive at least five (5) minutes prior to their appointment time in order to receive the full massage session. If you arrive late, you understand your session may be cut short to accommodate on time arrivals that may be scheduled after you, and you will still be charged for the full price of the massage session. If you are more than ten (10) minutes past your scheduled time, your therapist may reschedule your appointment.
If you must cancel your appointment*, you agree to give at least 12 hours notice. If you do not give 12 hours notice, you will be responsible for payment of 50% of the appointment fee that would have been due.
If you do not show up for your scheduled appointment and fail to contact Meraki Massage, you will be responsible for payment of 100% of the appointment fee that would have been due.
*Cancellation circumstances beyond client’s control will be handled on a case-by-case basis by the therapist.
RESPECT FOR CLIENT-THERAPIST BOUNDARIES
You agree to be open and honest with your massage therapist at all times during your session (including but not limited to: temperature, pressure, music volume, working on a certain area longer or moving on to the next body part, or anything that makes me feel uncomfortable.) You understand that you may leave on as much clothing as needed for comfort, refuse or request to change any massage methods, or stop the session at any time. You understand that you will be modestly draped for the entirety of your massage session and that only the area being worked on will be uncovered. You understand breast and genital areas will be avoided at all times. Any inappropriate advances or requests will not be tolerated, and any attempt to do so will result in your session being terminated immediately with no option to reschedule, as well as being reported to the proper authorities.