Arrival, reschedules, and cancellation policies
I am located downtown at Central Ave & 17th Street, directly across from the Lincoln Theater, in the Deming Building. Downtown parking can be tricky at times so please allow yourself extra time to find a spot, park, walk, and arrive to your appointment on time. Upon entering the building, head up the stairs (or elevator if needed) to the third floor; to your right (or left if exiting the elevator) there will be a hallway and I am in the office on the left, Suite 302. Your appointment does begin at the scheduled time, so please view the arrival policies below.
NEW CLIENTS: Please plan to arrive to my studio 10 minutes prior to your appointment time. This gives us time to discuss your paperwork and what to expect out of your session, and begin the relaxation process,
RETURNING CLIENTS: Please plan to arrive to my studio 5 minutes prior to your appointment time. This gives us time to discuss any changes from your prior session and begin the relaxation process.
Cancellation/Reschedules: Please be aware that 12 hours notice is required if you must cancel or reschedule your appointment. Substitutions may be made if a friend or family member is able to take your appointment time for you. If you are unable to find someone else to fill your spot in the 12 hour timeline, you will be charged 50% of the total appointment fee. This fee does apply to gift certificates.
No Show: If you do not show up for your scheduled appointment, and do not call to cancel or reschedule, you will be charged 100% of your appointment fee. This fee does apply to gift certificates.
Late Arrivals: If you are running late, please call as soon as possible to let me know of your estimated arrival time. Please be aware that I have blocked off a specific amount of time for your appointment, and in consideration of you and other clients, I will be on time for your appointment and ask that the same courtesy is extended to me. In the case of late arrivals, your appointment time may be shortened to end at the scheduled time. If you are more than 15 minutes late, your appointment may be rescheduled and the rescheduling policy will apply.
CLIENTS UNDER 18: All clients under the age of 18 are required to bring a signed Minor Consent Form to their appointment. All clients under the age of 16 are required to have a parent or legal guardian with them at their appointment. If you are under 18 and scheduling an appointment for yourself, or a parent scheduling for your child, please contact me for this form prior to the appointment unless you are planning on being present for the appointment.
Frequently Asked Questions
Do I have to get completely undressed?: The level to which you undress is completely up to you. If you’re uncomfortable, you don’t have to undress completely; it’s perfectly okay to wear underwear while having a massage. Draping is ALWAYS required during a service and only the areas being worked on will be exposed.
Do I need to shave my legs or prepare in any way?: To me, a leg is a leg. Shaving is not required, and will not be mentioned during your session. If you are receiving a scrub, shaving is not recommended 24 hours before your appointment. No other preparation is required besides filling out your paperwork and being ready to relax.
Should I talk or stay quiet during my massage?: This is your session- some clients find it therapeutic to chat or ask questions during their session. I want you to be as relaxed as possible, so I will not initiate conversation, but I am happy to chat if that's what you are comfortable with.
What if I need to use the restroom during my session?: This is your session- some clients find it therapeutic to chat or ask questions during their session. I want you to be as relaxed as possible, so I will not initiate conversation, but I am happy to chat if that's what you are comfortable with.
This is my first massage- what should I expect?: First things first- you are completely in control of your appointment at all times. When you arrive for your appointment, we will review your intake forms and discuss any questions you or I have. I will then step out of the room to wash my hands and allow you a few minutes to undress, lay on the massage table, and begin to relax. I will always knock before returning to ensure you are under the covers and ready for me to enter. Throughout the massage I will check in on your comfort. If you are cold, hot, want more or less pressure, want the volume of the music adjusted, etc, please just let me know and I will do what I can to accommodate you. You may notice that while you are lying face down, your nose may get stuffy or runny. This is completely normal and if you need a tissue please ask. After your session I will step out again to wash my hands and allow you a few minutes to gather your thoughts and re-dress. We will meet again in my office to start the checkout process.
Please silence your cell phone during your session.
It is best if all jewelry and watches are taken off, unless sentimental or unable to be removed.
Customary tipping is 15%-20% of the services provided. Tipping is never expected but always greatly appreciated.
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